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Got questions? We've got answers!

Here are some frequently asked questions about the Vanderbilt University commercial relocation program and services. If you have any question that aren't answered below, please contact Alexander's Move Coordinator, Stephanie Felts at 615.254.8575 ext. 7101 or sfelts@alexanders.net, or contact any member of your move team.

Questions:

Who is Vanderbilt's contracted move supplier?

Alexander's Mobility Services. Alexander's is Atlas Van Lines top agent in both quality and production. Alexander's has a base in Nashville, TN and locations in every region of the United States. Alexander's Mobility Services has earned ISO 9001:2008 certification for its Quality Management System.

Who coordinates the move program at Vanderbilt?
Who coordinates the moves at Alexander's Mobility Services?
Is this a mandatory contract?

Although this program is not mandatory, Alexander's Mobility Services is awarded formal contracts for all of Vanderbilt University. Procurement conducted a comprehensive proposal evaluation involving many major suppliers and selected Alexander's for their superior customer service program, competitive costs and quality assurance systems. Vanderbilt's substantial activity allowed us to negotiate exceptionally competitive pricing and additional value-added services. In the event of a problem with your move, our contractual relationship with the suppliers provides all parties with additional coverage.

Who is responsible paying invoices for relocations performed by Alexander's Mobility Services?

Vanderbilt is responsible for payment of the full amount of the invoice. Each department requiring moving services assumes the responsibility of payment of invoices under this program.

How do I contact Alexander's for relocation services?

There are multiple ways to contact Alexander's Mobility Services to request an estimate for an upcoming move. You may use the online move order request, or contact us by phone or email. Go to the move team page for detailed contact information >>

How do I contact Alexander's Mobility Services after hours?

A supplier hot line has been set up and is accessible 24 hours a day, 7 days a week, for any critical service needs that might occur after hours. Contact Brandon Cooley at 800.550.0217, or your Alexander's emergency operations representative at 800.550.0217. Go to our move team page for additional contact options >>

What if I have a question about these services?

Your Alexander's contact, Brandon Cooley, will address any challenges or customer satisfaction issues you may have. Contact Brandon at 800.550.0217, or go to the move team page for more options.