Under [Client Company Name]'s relocation program you will always be guaranteed a specific load date. For delivery you will typically have a pre-determined delivery window based on the weight of your belongings and the distance of your move. Your Alexander's Move Coordinator, [CSR Name] (000.000.0000 ext. 0000 or email@example.com) will explain the spread of delivery dates for your move, working with you to establish the best possible delivery window. [He/She] also communicates specific delivery information as soon as possible during the move process. Alexander's Mobility Services has a standard of providing 24 hour notification prior to delivery within the delivery wondow, allowing you to plan accordingly. Furthermore, on-time delivery within the stated delivery window is guaranteed. You will be compensated by Alexander's movers directly for reasonable expenses you incur if your belongings are delivered outside of the agreed delivery window.