Got questions? We've got answers!
Here are some frequently asked questions about the [Client Name] relocation program and services. If you have any questions that aren't answered above, please contact your Alexander's Customer Service Representative/Move Coordinator, [CSR Name] at 000.000.0000 ext. 0000 or firstname.lastname@example.org, or contact any member of your move team.
Who is our contracted move Supplier? Who coordinates the move program at [Client Company Name]?
[Name] is the [title or position] assigned as the liaison for your relocation program at [Client Company Name]. [He/She] is responsible for managing the [describe program]. [His/Her] phone number is 000.000.0000 and [his/her] email address is email@example.com.
Who coordinates the moves at Alexander's Mobility services?
[CSR Name] is the Alexander's Mobility Services' Customer Service Representative / Move Coordinator assigned exclusively to [Client Company Name]. Call 000.000.0000 ext. 0000 or email [CSR Name] at firstname.lastname@example.org.
Are my household goods insured against damage or loss?
Yes. Your entire shipment is insured up to [valuation amount] in value at no extra charge. Should the value of your shipment exceed this amount, additional coverage is available at a very reduced rate. This insurance coverage is an added benefit of this program.
How do I receive information about the move process?
You will receive a "Making Your Move" packet from your Alexander's CSR by email. The move pack explains in detailt the steps taken by Alexander's during the move. It includes all the rules, regulations and exceptions, if any, that apply to your move. More information may be found under Guidelines for a Successful Move.
How can I track my move shipment?
To locate your move shipment, contact your Alexander's Move Coordinator, [CSR Name] at 000.000.0000 ext. 0000 or email@example.com).
I need to transport my automobile. How is this handled?
Alexander's is equipped to ship your car either on board the moving van or with a third-party car carrier. Depending on [Client Company Name]'s relocation program, Alexander's may provide you with a cost estimate for shipping your car based on your situation or [Cllient Company Name] may allow you to ship one or more vehicles under your move policy. Conatct your Alexander's Move Coordinator, [CSR Name] at 000.000.0000 ext. 0000 or firstname.lastname@example.org for an estimate and/or specific details.
What constitutes a "delivery window" or "spread dates?"
Under [Client Company Name]'s relocation program you will always be guaranteed a specific load date. For delivery you will typically have a pre-determined delivery window based on the weight of your belongings and the distance of your move. Your Alexander's Move Coordinator, [CSR Name] (000.000.0000 ext. 0000 or email@example.com) will explain the spread of delivery dates for your move, working with you to establish the best possible delivery window. [He/She] also communicates specific delivery information as soon as possible during the move process. Alexander's Mobility Services has a standard of providing 24 hour notification prior to delivery within the delivery wondow, allowing you to plan accordingly. Furthermore, on-time delivery within the stated delivery window is guaranteed. You will be compensated by Alexander's movers directly for reasonable expenses you incur if your belongings are delivered outside of the agreed delivery window.
How do I contact the Alexander's after hours?
An Alexander's Customer Service Hot Line has been set up and is accessible 24 hours a day, 7 days a week for any critical service needs that might occur after hours -- that number is 000.000.0000. If you need assistance during working hours, please contact your Customer Service Representative, [CSR Name], at 000.000.0000 ext. 0000 or firstname.lastname@example.org.
How do I file a claim in the event of loss or damage? What do I do if I have a complaint about something involving my move?
Claims are processed directly through your Alexander's Move Coordinator, [CSR Name] (000.000.0000 ext. 0000 or email@example.com). [CSR Name] will ensure your claim is processed quickly and efficiently. [CSR Name] will also assist if you have a complaint.