for FM Relocation Services' Valued Customers

Mover Woman

Got questions? We've got answers!

Here are some frequently asked questions about the FM Relocation program and services. If you have any questions that aren't answered here, please contact your Alexander's Customer Service Representative, Jamie Kozlowski at 800.658.5658 ext. 4367 or jkozlowski@alexanders.net, or contact any member of your move team.

Questions:

Who is the FM Relocation preferred partner for moving services?

Alexander's Mobility Services. Alexander's is Atlas Van Lines top agent in both quality and production. Alexander's is located in Dallas, TX with additional offices and warehouses in every region of the United States. For more information about Alexander's and our household goods moving services visit our website at alexanders.net.

Who coordinates my moving services at Alexander's Mobility services?

Jamie Kozlowski is the Alexander's Mobility Services' Customer Service Representative assigned exclusively to FM Relocation. Call 800.658.5658 ext. 4367 or email Jamie at jkozlowski@alexanders.net.

Are my household goods insured against damage or loss?

Yes. Your entire shipment is insured at $6.00 per pound times the weight of your shipment up to $75,000 in value at no extra charge. Should the value of your shipment exceed $75,000, additional coverage is available at $.50 per pound. This insurance coverage is an added benefit of this program.

How do I receive information about the move process?

You will receive a "Making Your Move" packet from your Alexander's Customer Service Representative by email. The move pack explains in detailt the steps taken by Alexander's during the move. It includes all the rules, regulations and exceptions, if any, that apply to your move. More information may be found under Guidelines for a Successful Move.

How can I track my move shipment?

To locate your move shipment, contact your Alexander's Customer Service Representative, Jamie Kozlowski at 800.658.5658 ext. 4367 or email Jamie at jkozlowski@alexanders.net.

I need to transport my automobile. How is this handled?

Alexander's is equipped to ship your car either on board the moving van or with a third-party car carrier. Depending on FM Relocation's relocation program, Alexander's may provide you with a cost estimate for shipping your car based on your situation or FM Relocation may allow you to ship one or more vehicles under your move policy. Contact your Alexander's Customer Service Representative, Jamie Kozlowski at 800.658.5658 ext. 4367 or email Jamie at jkozlowski@alexanders.net for an estimate and/or specific details.

What constitutes a "delivery window" or "spread dates?"

Under FM Relocation's move program you will always be guaranteed a specific load date. For delivery you will typically have a pre-determined delivery window based on the weight of your belongings and the distance of your move. Your Alexander's Customer Service Representative, Jamie Kozlowski (800.658.5658 ext. 4367, jkozlowski@alexanders.net), will explain the spread of delivery dates for your move, working with you to establish the best possible delivery window. She also communicates specific delivery information as soon as possible during the move process.

Alexander's Mobility Services has a standard of providing 24 hour notification prior to delivery within the delivery window, allowing you to plan accordingly. Furthermore, on-time delivery within the stated delivery window is guaranteed. You will be compensated by Alexander's movers directly for reasonable expenses you incur if your belongings are delivered outside of the agreed delivery window.

How do I contact the Alexander's team after hours?

An Alexander's Customer Service Hot Line has been set up and is accessible 24 hours a day, 7 days a week for any critical service needs that might occur after hours -- that number is 972.743.5168. If you need assistance during working hours, please contact your Customer Service Representative, Jamie Kozlowski at 800.658.5658 ext. 4367 or email Jamie at jkozlowski@alexanders.net.

How do I file a claim in the event of loss or damage? What do I do if I have a complaint about something involving my move?

Claims are processed directly through your Alexander's Customer Service Representative, Jamie Kozlowski (800.658.5658 ext. 4367 or jkozlowski@alexanders.net). Jamie will ensure your claim is processed quickly and efficiently. Jamie will also assist if you have a complaint.